Frequently Asked Questions

We answer the most frequent questions about solar panels, solar inverters, and solar systems that customers ask.

Yes! Solar panels pay for themselves so are a great investment. Choosing a high-quality Max Power Solar system from a trusted, licenced, insured and Clean Energy Council Approved Solar Retailer ensures you will have a system that will give you years of trouble-free operation.

How long it takes to pay off solar depends on the size of the system, the cost, its power production and your consumption patterns – that is, how much of the electricity generated by the system that you consume in your home rather than export to the grid. In Sydney and NSW, a 6.6kW solar system can pay for itself in under 2 and a half years.

For more information please see the article on this in our Learning Centre

Your Max Power Solar system will begin saving you money from the day it is switched on. Remember that every kWh of power that you consume from the system will save you 29c and any power you feed into the grid will earn you around 6 to 9c.

In order to get your feed in tariff for any excess power you produce and export back to the grid you will need to have a net meter installed by your energy provider. Once your Max Power solar system is installed by the installer you need to contact to your provider to organise their installation of the net meter. Once this is installed, they will be able to measure your power exports and pay you the feed in tariff.

For many years cut price installers have been installing cheap panels and inverters from overseas companies that have no company presence in Australia. This means the installer is responsible for all product warranties. When the warranty calls start coming in on these cheap systems the installer closes down, and the customers are left as “solar orphans” with worthless warranties.

With Max Power Solar being an Australian solar producer, all products are covered with Australian warranties.

For more information please read the article in our Learning Centre:

There is not a rebate as such but there are incentives in the form of Small-Scale Technology Certificates (STC’s) attached to panels according to the size of the system. A 6.6kW Max Power Solar System qualifies for 101 STC’s which up until 31 December 2020 are worth $3,636. Your solar installer should detail this information in their proposal to you.

An STC is a Small-Scale Technology Certificate, a tradable certificate sold to fossil fuel power generators to offset their carbon emissions. As they are sold on an open market their value can fluctuate and are currently approximately $30 each. The number of STC’s applicable to your solar system is governed by the size of the solar system. The STC’s are regulated by the Clean Energy Council.

Your solar installer takes care of all the paperwork. They calculate the value of the STC incentives for your system and apply it to your pricing in the solar proposal pricing for you.

Solar panels contain modules made of very thin silicon crystal wafers. When sunlight strikes the silicon wafers it excites the atoms in the silicon releasing electrons and producing electricity. Free power from the sun!

Solar panels are there for 20 to 30 years so if you have major issues with the roof the answer is yes. If your roof is in decent condition some maintenance before install might be required but not necessary. If you have tiles covered with mildew, we recommend you have the roof cleaned.

Most roof types are suitable for solar as we have mounting bracket and systems for tile and metal roofs. Tilt frame mounts can be used on roofs with shallow pitches. Your solar installer should visit your home as part of the quoting process and assess your roof and advise you accordingly.

A 6 or 6.6kW system generally suits most families. The energy consultant from your installer should examine your power bill and consumption patterns and assess what size system will suit your situation.

Yes! A study by Origin Energy in 2015 shows that 85% of Australians believe that solar improved property value.  A 2018 study of 22,822 home sale prices in the US found that on average solar panels increased the home value by 3.74% – US$14,320 more than homes without solar.

Another found that homes with solar panels – and therefor lower electricity bills – sell faster.

The warranties on most T1 panels are 10 years for the product and workmanship on the panel, and 25 years on the panel performance.

Max Power Solar Panels have a 15-year product warranty and a 25-year performance warranty.

The Max Power MPS500 inverter features a 12-year product warranty whereas many inverters have a minimum 5-year warranty.

The mounting system has a 10-year product warranty and is designed for a service life of 25 years.

The power output of solar panels degrades over time. A solar panel performance warranty is a manufacturers’ warranty that only covers the performance of the panel in terms of power output and how much the panel output degrades over time. It does not cover the panel as a product.  The standard performance warranty is 25-years and most panels degrade over 25 years to around 80% of their original output. The Max Power 370W panels is rated at 83.1% output after 25-years.

For more information on solar warranty please read the article in our learning centre

If you need to make a warranty claim you register your claim on our website and our team will be in touch to make sure the warranty procedure is easy.

All Max Power systems are grid connected solar systems and will not supply your home with power during a blackout. A Max Power Solar system with a correctly optioned and configured battery can protect you from blackouts. If you want protection from blackouts talk to the energy consultant from your installer about battery options for a Max Power.

Every solar system must have an inverter. Solar panels produce electricity as DC (Direct Current).  A solar string inverter is an electrical device that converts the electricity from DC to 240v AC (Alternating Current) so the power can be consumed in your home and any excess exported to the grid.

With string inverter the panels are wired in series and the inverter will connect 2 strings of panels. In a string of panels all of the panels must face the same direction. It is worth noting that all of the panels in a string only output to the same level as the poorest performing panel – another reason it is important to choose good panels.

The inverter is usually wall mounted next to your electricity meter box.

Yes. The Max Power Solar panels are Clean Energy Council (CEC) approved and will work perfectly with CEC approved solar inverters from other manufacturers. This gives your solar installer maximum flexibility to design a system that matches any special requirements such as to overcome shading or installing a solar battery.

The CEC allows for solar inverters to handle 1.33x times their rated power output thus a 5kW inverter can manage 6.6kW of panels.

If you are likely to have shading issues your installers consultant will recommend optimisers.

Both are important. High panel quality is very important because of the long lifetime expectation of the panels. Poor quality panels can cost you thousands in lost production over the life of the system.

All Max Power panels and inverters are designed and manufactured in state-of-the facilities under ISO9001 quality assurance processes with longevity and suitability for Australian conditions in mind.

Making sure the panels are clean is important. As most home solar panels are mounted with the tilt of your roof, they are self-cleaning with rain. If you notice bird droppings or dirty sections on the panels you should organise to have them cleaned and it is a good idea to have the panels cleaned every couple of years.